Account
Delete your Arkeedo account
You can delete your account at any time, in the app or by email. Here's how, and exactly what happens to your data.
In the app
- Open Arkeedo and tap the Account icon at the top of the tours screen.
- Tap Delete account.
- Confirm. Your account is deleted straight away and you're signed out.
By email
Email us from the address on your account, so we know the request is really from you. We'll delete it within 30 days and confirm when it's done.
What is deleted
- Your accountYour email address, your account ID and your profile.
- Your nameIf Apple or Google shared it with us when you signed in.
- Your sign-in connectionThe link between Arkeedo and your Apple or Google sign-in, or your email sign-in.
- Your link to the stories you heardEach record of a story you heard is separated from you: your account ID and the position you were at are removed.
What stays, without your identity
- Anonymous story countsFor each story you heard, we keep only that a stop on a tour was heard, and when. It can no longer be connected to you. We keep it so the storytellers' counts stay correct.
- Routine backupsCopies in our providers' backups are overwritten on their normal schedule.
Things to know
- Your phone: deleting your account doesn't remove the app or the tours you downloaded. Delete the app to remove everything stored on your phone.
- Storytellers: if you own tours in our creator tool, the app can't delete your account on its own. Email us instead and tell us whether you'd like your tours removed or kept, and we'll delete your account.
- Coming back: you're welcome to sign up again later, but it will be a new, empty account.
Questions? Email hello@arkeedo.com or read our Privacy Policy.