How can we help?

Arkeedo is in beta through Apple's TestFlight app.

1. Install TestFlight from the App Store. It's free and made by Apple.
2. On your iPhone, open the beta invite link (the Get the iPhone beta button, or the link your club organiser shared).
3. Tap Accept, then Install. Arkeedo appears on your home screen like any other app.

TestFlight tells you when a new beta version is ready. To send feedback, take a screenshot in the app and tap Share Beta Feedback, or just email us. Android is coming soon.

With Always, stories keep playing while your phone is locked in a pocket, tank bag or mount. With While Using the App, they only play while the app is on screen.

Arkeedo only uses location while a tour is running. When you tap Stop, it stops. While a tour runs, iPhone shows its location indicator so you can always see it's on.

To change it: Settings → Arkeedo → Location → Always, and keep Precise Location on so stories start at the right spot.

On Android (coming soon), the screen stays on during a tour instead, so a phone mount or car cradle works best.

Yes. Stories play like music, so they come through whatever your phone is connected to: a Bluetooth helmet headset, your car's speakers over Bluetooth or CarPlay, or earbuds when walking.

• Pair the headset with your phone before you set off, and check the volume on the first story.
• Your phone's silent switch doesn't mute stories.
• If Google Maps is giving directions, its voice briefly lowers the story for each turn instead of stopping it.

Keep the volume low enough to hear traffic, follow your local laws on headsets, and never handle your phone while riding or driving.

Yes, if you download the tour first. On the tour's page, tap the download button next to Start Tour while you have Wi-Fi or signal. A gold tick means the audio and route line are saved on your phone.

Downloaded stories play with no signal at all. A tour you haven't downloaded streams its stories, so it needs signal. To free up space later, tap the tick and remove the download.

Ride tours include a GPX route file you can load into your own navigation app.

1. Open the tour and tap Download route (GPX).
2. Your phone downloads the file and offers to open it. Choose Calimoto or REVER, or save it to Files to send to your Garmin through Garmin's own app.
3. Follow the route in that app, and start the tour in Arkeedo too, so the stories still play as you ride.

Prefer Google Maps? Tap Navigate with Google Maps on the tour page instead.

• Stories play in order. Nothing plays until you reach the tour's starting point. Then each story plays as you reach its stop.
• Make sure the tour is started (you'll see the map with the Now Playing card).
• Check that Arkeedo is allowed to use your location, and on iPhone set it to Always if your phone is locked.
• If you haven't downloaded the tour, you need signal for the audio to load.
• Missed one? Use the replay button to hear any stop again.

You sign in when you start your first tour. Choose Continue with Apple, Continue with Google, or type your email and we'll send you a 6-digit code. There's no password to remember.

• Code not arriving? Check your spam or junk folder, and wait a minute before asking for another.
• You stay signed in on that phone until you sign out from the Account icon.

We ask you to sign in so each story you hear is credited to the right tour and its storyteller. See our Privacy Policy for what that involves.

In the app, tap the Account icon, then Delete account. Or email hello@arkeedo.com from the email address on your account.

See the Delete account page for what is deleted and what anonymous data stays.